In this first stage of our series, we embark on the initial step of getting in touch. It may seem like an obvious topic, but there are numerous effective tips and facts to help understand the process.
When a client initiates contact, our primary focus is a comprehensive assessment of their needs. Whether it’s a small or large project, we swiftly schedule a call or meeting to dive into the specifics, ensuring we understand their requirements in detail. This initial step lays the groundwork for a successful collaboration.
Collaboration is key, especially in projects involving creativity and production. Leveraging technology, we introduce clients to the broader project team through online calls. This not only showcases the diverse expertise within our team but also instils trust in clients, assuring them that their project is in capable hands from start to finish.
During the initial contact, asking the right questions is paramount. We seek to understand the client’s goals, creative needs, existing brand guidelines, and desired timelines. This thorough exploration ensures no detail is overlooked and sets the foundations for a successful collaboration.
Building strong connections with clients from the outset is an art. We prioritise instilling trust in both ourselves and the wider team. Sharing our expertise through discussions about previous projects and delving into timelines, we aim to manage expectations effectively.
Tailored for our valued brands, our onboarding document unveils the expertise of our talented team, introduces our diverse creative and print solutions, and assures quality through an advanced production and print process. From a meticulous quality control system to a global reach in installation and dispatch, Rest assured, we’re dedicated to delivering top-notch quality at every step of the process. Beyond the present, our document highlights our ongoing initiatives, including expanding our client Services Team, achieving ISO accreditation, embracing automation, and prioritising sustainability. More than a guide, our Onboarding Document is the key to understanding our ethos, values, and award-winning history.
Recognising the uniqueness of each client, our approach is tailored to suit their individual needs. Communication is paramount, and we prioritise active listening, setting clear expectations, and delivering on promises. Understanding how our clients operate allows us to align our strategies with their preferences, fostering a robust and enduring working relationship.
Client Details and Account Forms: For all inquiries, gathering comprehensive client details is crucial. This includes obtaining necessary account forms and understanding how they discovered our services.
Understanding the specifics of the project, including graphic plans for the stand, show date, show venue, and potential material requirements based on venue regulations (such as fire ratings), is vital. Additionally, obtaining the delivery address is crucial, whether to the client or directly to the show venue.
Personal interactions, not only facilitate relationship building but also allow for a deeper understanding of the client’s needs and preferences. Face-to-face meetings continue to play a crucial role in project exploration, creating lasting relationships that often lead to repeat business. Open discussions about upcoming projects and sharing insights into ongoing initiatives contribute to the long-term partnership.
Early on, clients are introduced to the project manager, emphasising a team-oriented approach. This builds trust by showcasing that there is a dedicated team working collaboratively on their project.
As we continue this series, stay tuned for Step 2: Creating a Concept and Design. Make sure to read our previous article on the 5 steps outlined here: https://kgkgenix.com/news/project-process
KGK Genix offers a comprehensive solution, seamlessly managing the entire process from in-house concept designing to production and installation, ensuring top-notch graphics. Get company updates and view past projects on our LinkedIn.
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